Suspension / Cancellation Policy
Read below some rules regarding pausing or cancelling memberships.
These apply to all clients who are on a membership.
Read Our Policy FAQ Below 👇🏽
Yes.
Any membership (except for pre-paid) is eligible to be put on hold.
No, unfortunately we do not allow pauses for 6 & 12 month pre paid memberships.
For a maximum period of up to 3 months in a calendar year.
Any additional weeks will incur an extra charge of $5 per week.
Yes.
There is a 2 week notice period that needs to be provided to place a membership on hold.
This should be done via email sent to: info@academy411.au
Yes.
A membership must be placed on hold for a minimum of 7 Days.
Of Course!
We would be very sad to see you go however. 😢
Any membership is eligible for cancellation.
Please provide a cancellation request in writing to: info@academy411.au
Yes.
A minimum notice period of 4 weeks must be provided.
Any pause or cancellation request must be made in writing.
Please email: info@academy411.au
Emails are checked daily - do not worry. We will respond with confirmation!